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Privacy Policy

Effective date: [September 01, 2025]
Last updated: [September 01, 2025]

1. Introduction

This Privacy Policy explains how Mapples (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our websites, mobile apps, and related services (collectively, the “Services”).
By using the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please discontinue use of the Services.

2. Scope

  • This Policy applies to the Services we operate directly.
  • It does not apply to third-party services that we do not own or control, including Apple App Store, Google Play, Expo, analytics providers, or any third-party websites linked from the Services.

3. Information We Collect

3.1 Information you provide to us

  • Account and profile information: name, email, username, avatar, organization, and any optional details you add.
  • Communications: messages or content you send to us (support requests, survey responses, feedback).
  • Billing information: when applicable, limited payment information necessary to process transactions. We typically rely on third-party payment processors who collect and process payment details on our behalf.

3.2 Information we collect automatically

  • Usage data: pages viewed, features used, time spent, clicks, referring/exit pages, crash reports, and performance data.
  • Device and technical data: device type, OS version, app version, browser type, language, IP address, approximate location inferred from IP, device identifiers (e.g., IDFA/GAID if permitted), and similar technical identifiers.
  • Cookies and similar technologies: we use cookies, local storage, and similar tools to remember preferences, secure sessions, and analyze usage.

3.3 Information from third parties

  • App distribution platforms: We may receive basic install, crash, or performance information from Apple App Store and Google Play Console.
  • Authentication providers: If you sign in through a third party (where supported), we may receive account identifiers and profile details you authorize.
  • Analytics and diagnostics: We may receive aggregated insights from analytics and error-reporting tools.

4. How We Use Your Information

We use information to:

  • Provide, operate, maintain, and improve the Services.
  • Personalize content and experiences.
  • Communicate with you about updates, security alerts, and administrative messages.
  • Respond to inquiries and provide support.
  • Process transactions (where applicable) and prevent fraud.
  • Analyze usage to enhance features, performance, and security.
  • Comply with legal obligations and enforce our terms.

5. Legal Bases for Processing (EEA/UK)

If you are in the EEA/UK, we process your personal data under these legal bases:

  • Contract: to provide the Services you request.
  • Legitimate interests: to secure and improve the Services, prevent fraud, and conduct analytics.
  • Consent: for certain cookies, marketing communications, or when required by law.
  • Legal obligation: to comply with applicable laws and regulatory requests.

6. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers and vendors: hosting, analytics, customer support, email delivery, crash reporting, payment processing.
  • Affiliates and subsidiaries: for purposes consistent with this Policy.
  • Legal and compliance: to comply with law, enforce our terms, protect rights, safety, and property.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets. We will take steps to ensure appropriate protections.

7. International Data Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect your data during transfers.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type of data and our legal or operational needs.

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Data portability.
  • Lodge a complaint with a supervisory authority (EEA/UK).
    To exercise rights, contact us at info@mapples.org . We may need to verify your identity before responding.

10. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know categories and specific pieces of personal information collected.
  • Request deletion of personal information.
  • Correct inaccurate personal information.
  • Opt out of “sharing” for cross-context behavioral advertising (if applicable).
  • Not be discriminated against for exercising rights.
    We do not sell personal information. To make a request, contact info@mapples.org .

11. Children’s Privacy

Our Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

12. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

13. Cookies and Tracking Technologies

  • Essential cookies: required for core functionality (authentication, security, preferences).
  • Analytics cookies: help us understand usage to improve Services.
  • Marketing/advertising cookies: used only where applicable and with your consent as required by law.
    Your browser or device may offer tools to manage cookies. If you disable certain cookies, some features may not function properly.

14. Do Not Track

We do not respond to Do Not Track signals at this time. We will update this Policy if that changes.

15. Third-Party Services and Platforms

  • Apple App Store and Google Play: app distribution and related analytics are governed by Apple’s and Google’s terms and privacy policies.
  • Expo and related tooling: diagnostic, build, and performance data may be processed according to Expo’s terms and privacy policy.
    We are not responsible for third-party practices. Review their policies for more information.

16. Communications and Marketing

  • Service communications: we may send transactional or service-related emails (billing, security, updates).
  • Marketing communications: we will only send marketing messages with your consent where required. You can opt out via unsubscribe links or by contacting us.

17. Managing Your Information

  • Account settings: you may be able to update certain information directly within your account.
  • Requests: for access, correction, deletion, or portability, contact info@mapples.org .

18. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be communicated by reasonable means (e.g., notice in the Service or email).

19. Contact Us

  • Company: Sole Proprietor Oleksandr Soloviov (Mapples)
  • Address: Varnenska 19/2, Odesa, Ukraine
  • Email: info@mapples.org

Trademarks Notice

  • Apple, the Apple logo, and App Store are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
  • Google Play and the Google Play logo are trademarks of Google LLC.
  • Expo and the Expo logo are trademarks of Expo Software, Inc.
  • All other product and company names are trademarks of their respective holders.