Refund Policy

Last updated: 8 July 2026 Effective date: 8 July 2026

This Refund Policy explains when and how refunds are provided for paid Services offered by Oleksandr Soloviov, an individual entrepreneur (sole proprietor) registered in Ukraine ("Mapples", "we", "us", or "our"), registration number 3370216698, address Ukraine, Odesa, Vernenska 19/2. It forms part of, and should be read together with, our Terms and Conditions.

1. General policy

All fees paid for the Services are non-refundable, except where a refund is required by applicable law or is expressly stated in this policy. This includes fees for any unused portion of a subscription period, and applies whether or not you have used the Services.

Because our Services are digital and made available to you immediately, we generally do not offer refunds for change of mind after access has begun.

2. Subscriptions

2.1 Billing. Paid subscriptions are billed in advance on a recurring monthly basis through our third-party payment processor. Each payment covers the upcoming one-month billing period.

2.2 Cancellation. You may cancel your subscription at any time. Cancellation stops future renewals; it does not trigger a refund for the current billing period. You retain access to paid features until the end of the period you have already paid for, after which the subscription ends.

2.3 No partial refunds. We do not provide refunds or credits for partial billing periods, for downgrades, or for periods during which you did not use the Services.

2.4 Price changes. If we increase the price of a subscription, we will give reasonable prior notice. The new price applies from your next renewal. Continuing the subscription after the change takes effect constitutes acceptance of the new price.

3. Consumer withdrawal right (EU/EEA and Ukraine)

If you are a consumer (an individual acting for purposes outside your trade, business, or profession), you may have a statutory right to withdraw from a purchase of digital services within 14 days, without giving a reason.

However, because our Services are supplied digitally and access begins immediately:

when you purchase a paid subscription, you expressly request that we begin providing the Services immediately, and
you acknowledge that you will lose your 14-day right of withdrawal once the Services have been fully supplied to you, and that you remain liable for amounts corresponding to Services already provided up to the point you withdraw.

Where mandatory consumer-protection law still grants you a refund despite the above, we will honor that right. Nothing in this policy limits or excludes any statutory rights you have as a consumer that cannot be waived.

4. Refunds we do provide

We will issue a refund in the following cases:

Duplicate or incorrect charges — for example, if you were charged twice for the same period, or charged after a valid cancellation took effect.
Failure to deliver — if you paid for a subscription but were unable to access the paid Services for a significant period due to a fault on our side, and we were unable to resolve it.
Where required by law — any case in which applicable consumer-protection or other mandatory law requires a refund.

Refunds under this section are limited to the amount actually paid for the affected period.

5. How to request a refund

To request a refund or report a billing issue, email us at oleksolv@gmail.com with:

the email address associated with your account;
the date and amount of the charge; and
a short description of the reason for your request.

We aim to review requests within a reasonable time and will let you know the outcome. Approved refunds are issued to the original payment method through our payment processor. The time for the refund to appear depends on your payment provider and is outside our control.

6. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it directly. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your account while the dispute is investigated.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted here with a new "Last updated" date and, where appropriate, communicated to you. The policy in effect at the time of your purchase applies to that purchase.

8. Contact

Mapples — Oleksandr Soloviov Registration number: 3370216698 Address: Ukraine, Odesa, Vernenska 19/2 Email: oleksolv@gmail.com Website: https://mapples.org